Customer Service
Delivery Information
We have joined our forces with Courier Post, in an effort to provide you with the lowest possible price available for shipping.
Moreover, we are negotiating daily with our shipping partners, for even lower prices.
Delivery Time:
Our Shipping partners allow us to have fast delivery times. Our delivery times are, on average, 48 hours if stock is in hand. Sometimes we will have to request stock from our supplier, which could add a day or two the delivery time.
Please, keep in mind that, our preparation days are from Monday till Friday. That, simply means, that if you order on Saturday or Sunday, your order will be set in a preparation status on Monday, and will be dispatched the same day, if there is immediate availability of the product.
Shipping Terms
Generally a signature will be required from you when your order is delivered. Orders will only be delivered to the address you have stated when placing your order. La Hood's Value Cameras cannot be held responsible for any inaccurate addresses provided to us, when filling the shipping form.
In very rare circumstances, we may not be able to fulfil your order. Should we experience any problems with the availability of your order, we will contact you and let you know as soon as possible.
Whilst, our shipping partners will use all reasonable endeavors to meet the timescales of your delivery option, they may sometimes experience delays because of unforeseen circumstances beyond their control (like physical disasters, labour strikes, etc.). We, therefore cannot accept any liability for any delays.
Please note: We will not deliver to forwarding addresses or Post Office boxes due to the risk of fraud. This is for the protection of all our customers.
Privacy & Security
La Hood's Value Cameras is committed to protecting your privacy. The electronic privacy statement applies to data collected by La Hood's Value Cameras through this site (www.valuecameras.co.nz), and through its services offline.
Collection of your Personal Information
In some pages of valuecameras.co.nz we ask you to provide personal information such as email, phone, name, address. We may also collect demographic information such as your postal code, preferences, age, gender, interests and personal hobbies. If you choose to make a purchase we require additional information, such as the number of your credit card.
In order to access certain services of La Hood's Value Cameras, you will be prompted to enter by providing an email address and password, which will be referred to as your credentials. It is also likely to be asked as part of the process of creating your credentials, to provide secret questions and answers which we use to verify your identity, to help you reset your password, and an alternate email address. Some services may require additional security in such cases you may be prompted to create an additional security key. Finally, we assign a unique ID number to your credentials which will be used to identify your credentials and associated information.
We may collect information about your transactions with sites and services on La Hood's Value Cameras. To offer a more customised and consistent experience in your interactions with us, information collected through the site is likely to be supplemented by information we receive from other companies. For example, it is likely to use services from other companies that enable us to detect a wider geographical area under the direction of IP, in order to customise certain services to your geographic area.
Electronic commerce services
For use of e-commerce services of La Hood's Value Cameras, the visitor / user is requested to supply the following information: Name / Company Name - Date of Birth - Gender - Address individual - Zip - Phone - E-mail - fax - City - County - Country - Credit Card. The above information is required for issuing the relevant documents (tax) and maintained at the financial records of Value Cameras.
Use of your Personal Information
This site collects and uses your personal information to operate and improve the sites and services. These uses may include better customer service, improve the sites or services to be more user-friendly - relieving you of the need to repeatedly enter the same information - research and analysis to improve products, services and technologies we and displaying content and promotional material tailored to your interests and preferences.
We may also use your personal information to contact you. We may send certain mandatory messages on the host services such as letters, billing reminders, information on technical issues and security announcement. Occasionally, we may send you product surveys or promotional e-mail messages to keep you informed about the availability of other products or services from us.
The personal information collected on www.valuecameras.co.nz may be stored and processed in New Zealand or in any other country in which La Hood's Value Cameras or relatives, affiliated companies or agents maintain facilities. The site complies with the safe harbour framework as set by law for the collection, use and retention of personal data.
Disclosure of personal information
Except as described in this statement, we will not disclose your personal information without your consent.
Security of your Personal Information
La Hood's Value Cameras are committed to protecting the security of your personal information.We use various technologies and security procedures to protect your personal information from unauthorized access, use or disclosure. For example, we store the personal information you provide on computer systems with limited access that are located in controlled facilities. When you transmit confidential information (such as the number of your credit card or password) via Internet, to protect the use of encryption, such as protocol Secure Socket Layer (SSL).
If you use a password to protect your account information and your personal information, it is your responsibility to keep your password confidential. Do not give this information to anyone. If you share with another person a computer, you should always log out before leaving a site or service to prevent access to your information from subsequent users.
Cookies
The site may use cookies to identify visitors / users of certain services and pages. The cookies are small text files stored on the hard drive of a visitor / user and are not aware of any document or file from the computer. They are used only to facilitate access of the visitor / user specific services and for statistical purposes in order to identify areas where services can be useful or popular or for marketing purposes . The visitor / user can configure the server (browser) in such a way as to warn about the use of cookies on specific services or to refuse acceptance of the use of cookies at any time. If the visitor / user of such services and pages does not accept cookies, then they can not have further access to such services.
How long your data is kept on file
We store your information only as long as necessary and try to continually update. You have the right to be informed, what personal data are kept on file, by giving written notice to La Hood's Value Cameras.
Changes to this Privacy Statement
We will occasionally update this privacy statement to reflect changes in our services and customer feedback. When we post changes to this statement will modify the date of last update 'in the end of the privacy statement. If there are significant changes to this statement or in how La Hood's Value Cameras use your personal information, we will notify you either by posting a notice in a conspicuous place before we implement the changes, either directly by sending your notice. We encourage you to periodically review this statement.
Returns
At La Hood's Value Cameras, we strongly believe in customer satisfaction. With that always in mind, we do all things necessary in ensuring that you will receive the product in perfect condition. If for any reason you or your recipient, are unsatisfied with your purchase, we will look closely to your claim.
La Hood's Value Cameras business practices are guided by the Consumer Guarantee Act and the Fair Trading Act.
Returns and exchanges: we are unable to refund or exchange software.
Please inspect arrived package and products as soon as they arrive to your door!
If your package has arrived damaged or tampered with, please contact the shipping carrier and our Customer Support Department. Any delay in contacting the carrier and our Customer Service Department makes it more difficult to file a claim. Please keep ALL packaging and items EXACTLY AS THEY ARRIVED.
Ordering
How do I find the products I am looking for?
There are a number of ways to find the product you are looking for. You can use the search box in the top right hand corner of the page. Or select a top navigation item i.e. Digital Cameras and then a category i.e. Compact Cameras.
There are further filters to narrow your search, when you are in the Categories section. You can filter with manufacturer, price, etc. You can even select, if you want to browse our catalog in a list or a grid.
How do I shop online?
Once you have found the product you want to buy, select the relevant option (if it is applicable) and then add the item to your shopping cart. Keep in mind, that we have numerous offers, so most of the times, the more items, you add in your cart, the more discounts you receive. A drop down from the top right hand side of the screen will show that your product has been added to your shopping cart. From here you will be given the option to checkout, or continue shopping.
How do I pay for my order?
Once you have finished shopping you can view the products in your Shopping Cart by clicking the ‘My Cart’ link in the top right-hand side of the screen. Then to proceed with your purchases click on the checkout button. Alternatively contact our web customer services team on Sales@Value Cameras.com to complete your order for you. We accept PayPal and all major credit cards.
Can I create an account with La Hood's Value Cameras?
Of course you can create an online account. We do encourage that, since, you will be able to see more discounts and offers, while browsing La Hood's Value Cameras.
The procedure is really simple. Log in as a new customer and complete the relevant details which will enable you to: Proceed through checkout faster when making a purchase; check the status of orders; view past orders; make changes to your account information; change your password; add alternative addresses (for shipping to multiple family members and friends), open a support ticket though the Help Center, etc.
Can I shop without creating an account?
Yes, when you have placed the goods into your shopping cart and started the check out process, you simply fill out the order form, we will only collect the minimum amount of details from you to process your order and you will not be required to create an account. Keep in mind though, that you can simply tick the ‘Create an account for later use’ and have all the advantages that an account at La Hood's Value Cameras offers.
How will I know my order is placed?
Once your order has been placed and payment has been accepted you will see on the order acknowledgement screen your order number plus an order acknowledgement e-mail will be sent to the e-mail address you provided.
Can I add a different delivery address to my order?
Yes, you can send your goods to a different delivery address to your billing address. When you are on the Shopping Cart page, simply click on the ‘Checkout with Multiple Addresses’. Add as many addresses as you like, choose the shipping methods, personalize the orders with possible gift messages, and follow the Place Order step to finalize your order. In case you require any assistance, do not hesitate to contact Customer Support.
Categories
